Tag Archives: service delivery

Why I think creating virtual high streets only further damages the real high street… #indieretail

Later today I am speaking to radio 4 about the new “virtual high street” schemes that are popping up. I’m also filming for a feature that goes out on Sky TV News. I’m the one who has to say why … Continue reading

Posted in Consumer Trends, News | Tagged , , , , , , , , , | 8 Comments

Step 2 of #RetailChampion 10-Steps to Retail Success: Positioning

As I explained in the post “10-steps to retail success“, this is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each step with a little more detail. This … Continue reading

Posted in 10 steps to retail success, positioning, robust repeatable processes, saleable business, scalable, Service, The Retail Champion | Tagged , , , , | 3 Comments