Tag Archives: queuing in retail

Meeting their service promise, every step of the way…The Bread Shop, McDonalds and Easy Jet

I hope you are reading this blog in follow on from “Call that Service?!“… if not please have a quick look at that first as this is essentially “part 2″! Advertisements

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Clare Rayner on BBC Breakfast – Queuing in Retail

On 3rd August I got a call from the BBC Breakfast News team. The following morning it was arranged that I would make my way down to BBC Television Centre, the iconic building at Wood Lane, to do not 1, … Continue reading

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