Tag Archives: multi-channel

What is multi-channel retail?

I recently was asked to add my comments to a selection of questions about multi-channel retail for a feature in a publication. I thought it would be interesting to share my thoughts in full as my comments will be edited … Continue reading

Posted in Consumer Trends, customer engagement, multi-channel, The Retail Champion | Tagged | 3 Comments

The multichannel consumer experience – the missing element of #portasreview?

I commented on each of Mary Portas’ 28 recommendations in my earlier blog. I now want to focus on what I feel is missing, certainly at a glance, from the review. The internet has fundamentally changed the consumers expectation of … Continue reading

Posted in channel and location, Consumer Trends, multi-channel, Retail Strategy, The Retail Champion | Tagged , , , | 5 Comments

Are shoppers becoming thriftier, or, are they just better informed?

I was prompted to ponder on this when I had a chat recently with a journalist. It is a fascinating topic… Something has changed, perhaps as a result of the downturn, perhaps as a result of price transparency and rapid access … Continue reading

Posted in Consumer Trends | Tagged , , | 1 Comment