Tag Archives: customer service

Why I think creating virtual high streets only further damages the real high street… #indieretail

Later today I am speaking to radio 4 about the new “virtual high street” schemes that are popping up. I’m also filming for a feature that goes out on Sky TV News. I’m the one who has to say why … Continue reading

Posted in Consumer Trends, News | Tagged , , , , , , , , , | 8 Comments

Step 7 of #RetailChampion 10-Steps to Retail Success: Customer Engagement

This blog introduces the seventh step, of the “10-steps to retail success“, Customer Engagement. 10-steps to retail success is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each step … Continue reading

Posted in 10 steps to retail success, Customer commitment, customer engagement, Increasing Sales, robust repeatable processes, saleable business, scalable, Service | Tagged , , , , , | 4 Comments

Step 2 of #RetailChampion 10-Steps to Retail Success: Positioning

As I explained in the post “10-steps to retail success“, this is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each step with a little more detail. This … Continue reading

Posted in 10 steps to retail success, positioning, robust repeatable processes, saleable business, scalable, Service, The Retail Champion | Tagged , , , , | 3 Comments

How passionate are you about your business? by @AngelsDen #IndieRetail

Passion is what drives us forward. It’s what gets us out of bed in the morning and into the office because we demand success, we are satisfied with nothing less and we will face every day with renewed vigour to … Continue reading

Posted in Blog-a-day for Indie Retail, Independent Retailer Month 2011, robust repeatable processes, saleable business, scalable, Service | Tagged , , | 1 Comment

Give Customers a Good Reason to Return by @EmmaWimhurst #indieretail

How important are your customers to the success of your business? Vital you say? Quite right too! Success may come to you through a fantastic idea, be perfectly planned and launched without a hitch but if – within a relatively … Continue reading

Posted in Blog-a-day for Indie Retail, Consumer Trends, Customer commitment, Increasing Sales, Independent Retailer Month 2011, Service, The Retail Champion | Tagged , , , , , , | 1 Comment

Meeting their service promise, every step of the way…The Bread Shop, McDonalds and Easy Jet

I hope you are reading this blog in follow on from “Call that Service?!“… if not please have a quick look at that first as this is essentially “part 2″!

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You call that service?!

On 6th September spoke to a lady working for Channel 4. She was researching for a Mary Portas show, trying to identify specific issues regarding retail customer service levels within sectors (e.g. Fashion or DIY). I found it difficult to pin down … Continue reading

Posted in Service | Tagged , , | 6 Comments