Tag Archives: customer promise

Step 2 of #RetailChampion 10-Steps to Retail Success: Positioning

As I explained in the post “10-steps to retail success“, this is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each step with a little more detail. This … Continue reading

Posted in 10 steps to retail success, positioning, robust repeatable processes, saleable business, scalable, Service, The Retail Champion | Tagged , , , , | 3 Comments

Meeting their service promise, every step of the way…The Bread Shop, McDonalds and Easy Jet

I hope you are reading this blog in follow on from “Call that Service?!“… if not please have a quick look at that first as this is essentially “part 2″!

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You call that service?!

On 6th September spoke to a lady working for Channel 4. She was researching for a Mary Portas show, trying to identify specific issues regarding retail customer service levels within sectors (e.g. Fashion or DIY). I found it difficult to pin down … Continue reading

Posted in Service | Tagged , , | 6 Comments