Tag Archives: customer experience

Why I think creating virtual high streets only further damages the real high street… #indieretail

Later today I am speaking to radio 4 about the new “virtual high street” schemes that are popping up. I’m also filming for a feature that goes out on Sky TV News. I’m the one who has to say why … Continue reading

Posted in Consumer Trends, News | Tagged , , , , , , , , , | 8 Comments

You call that service?!

On 6th September spoke to a lady working for Channel 4. She was researching for a Mary Portas show, trying to identify specific issues regarding retail customer service levels within¬†sectors (e.g. Fashion or DIY).¬†I found it difficult to pin down … Continue reading

Posted in Service | Tagged , , | 6 Comments