Category Archives: Service

Inspired by Independent Retail Month & want to start up your own business? by @SeriouslySofas #IndieRetail

“You can make money.  You can make excuses.  You can’t make both!” Without stating the bleedin’ obvious, this is hardly the ideal time to launch a retail business in the UK.  The British High Street is in decline and has … Continue reading

Posted in Blog-a-day for Indie Retail, Independent Retailer Month 2011, Retail Strategy, robust repeatable processes, scalable, Service, The Retail Champion | Tagged | 1 Comment

Do you keep your promises? by @UKSalesMentor for #IndieRetail

In a year when we witnessed another Royal Wedding and an exchange of lifetime promises and commitments, it made me stop and think about the promises we make to our customers and clients in business.

Posted in Blog-a-day for Indie Retail, Increasing Sales, Independent Retailer Month 2011, Service, The Retail Champion | Tagged , | Leave a comment

Could we have some service here please? By @Jasmine of @MoneyMagpie for #IndieRetail

I hate to kick a dog when he’s down. The retail sector is being hammered, I know, but it doesn’t stop me grumbling. In fact, I think I have a constructive grumble for you so bear with me… It’a the usual complaint that … Continue reading

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Do you recognise your high-street? by @dinahliversidge #IndieRetail

I was giving directions to a lost tourist last week and used the local, 100+ year old pub on the corner as a landmark. A look of confusion crossed his face as he asked “do you mean the Tesco store?”  … Continue reading

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How passionate are you about your business? by @AngelsDen #IndieRetail

Passion is what drives us forward. It’s what gets us out of bed in the morning and into the office because we demand success, we are satisfied with nothing less and we will face every day with renewed vigour to … Continue reading

Posted in Blog-a-day for Indie Retail, Independent Retailer Month 2011, robust repeatable processes, saleable business, scalable, Service | Tagged , , | 1 Comment

Smile – there’s a customer here! by @ExecutiveVoice #IndieRetail

I am a great supporter of local, independent retailers, and where possible will show loyal custom to those businesses. I will go out of my way to shop at our local newsagent; buying more than just the papers. They always … Continue reading

Posted in Blog-a-day for Indie Retail, Customer commitment, Independent Retailer Month 2011, Service, The Retail Champion | Tagged , , | 2 Comments

Give Customers a Good Reason to Return by @EmmaWimhurst #indieretail

How important are your customers to the success of your business? Vital you say? Quite right too! Success may come to you through a fantastic idea, be perfectly planned and launched without a hitch but if – within a relatively … Continue reading

Posted in Blog-a-day for Indie Retail, Consumer Trends, Customer commitment, Increasing Sales, Independent Retailer Month 2011, Service, The Retail Champion | Tagged , , , , , , | 1 Comment