Category Archives: Service

Just as retail footfall increases store staff want a holiday!

Does this sound familiar to you? School holidays are classically a time when retailers experience increased footfall. Of course, this is also exactly the time when key staff want to book time off to spend with their kids! Managing the holiday … Continue reading

Posted in Increasing Sales, Seasonal Retail, Service | Tagged , , | Leave a comment

Do UK retail shops think they are NOT in sales? by Bruce King #indieretail

This is a guest blog by a friend of mine, Bruce King, whose book “How to Double Your Sales: The Ultimate Masterclass in How to Sell Anything to Anyone” is possibly one of the best business books I’ve ever read, … Continue reading

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Which major retailers can #indieretail look to for inspiration in 2012?

I was asked to write a piece for a magazine that involved reflecting on which of the major players in the UK retail market really set a great example that smaller, independent retailers can follow in order to mirror their … Continue reading

Posted in Consumer Trends, Increasing Sales, multi-channel, planning and controlling, positioning, Pricing and Promotions, Range Strategy, Retail Strategy, Service, The Retail Champion | Tagged , , , | 2 Comments

What retailers need to focus on into 2012

I was asked to reflect on some of the key trends that have influenced consumers and retailers alike throughout 2011. I came up with the following, so I thought I’d share this with you. Let me know if you agree, … Continue reading

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Step 7 of #RetailChampion 10-Steps to Retail Success: Customer Engagement

This blog introduces the seventh step, of the “10-steps to retail success“, Customer Engagement. 10-steps to retail success is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each step … Continue reading

Posted in 10 steps to retail success, Customer commitment, customer engagement, Increasing Sales, robust repeatable processes, saleable business, scalable, Service | Tagged , , , , , | 4 Comments