Clare Rayner
The Retail Champion
Clare is a retail expert, speaker, writer, mentor, consultant, analyst and trainer. Through The Retail Champion programmes she shares her expertise with both retailers and suppliers to retail, developing strategies to increase profit, customer base, revenue streams & channels to market.Follow The Retail Champion on Linkedin
Category Archives: Service
Just as retail footfall increases store staff want a holiday!
Does this sound familiar to you? School holidays are classically a time when retailers experience increased footfall. Of course, this is also exactly the time when key staff want to book time off to spend with their kids! Managing the holiday … Continue reading
Posted in Increasing Sales, Seasonal Retail, Service
Tagged holiday cover, recruitment, staffing
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Do UK retail shops think they are NOT in sales? by Bruce King #indieretail
This is a guest blog by a friend of mine, Bruce King, whose book “How to Double Your Sales: The Ultimate Masterclass in How to Sell Anything to Anyone” is possibly one of the best business books I’ve ever read, … Continue reading
Which major retailers can #indieretail look to for inspiration in 2012?
I was asked to write a piece for a magazine that involved reflecting on which of the major players in the UK retail market really set a great example that smaller, independent retailers can follow in order to mirror their … Continue reading
What retailers need to focus on into 2012
I was asked to reflect on some of the key trends that have influenced consumers and retailers alike throughout 2011. I came up with the following, so I thought I’d share this with you. Let me know if you agree, … Continue reading
Step 7 of #RetailChampion 10-Steps to Retail Success: Customer Engagement
This blog introduces the seventh step, of the “10-steps to retail success“, Customer Engagement. 10-steps to retail success is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each step … Continue reading
Posted in 10 steps to retail success, Customer commitment, customer engagement, Increasing Sales, robust repeatable processes, saleable business, scalable, Service
Tagged customer advocacy, customer attraction, customer conversion, customer engagement, customer retention, customer service
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