Category Archives: multi-channel

What is multi-channel retail?

I recently was asked to add my comments to a selection of questions about multi-channel retail for a feature in a publication. I thought it would be interesting to share my thoughts in full as my comments will be edited … Continue reading

Posted in Consumer Trends, customer engagement, multi-channel, The Retail Champion | Tagged | 3 Comments

Which major retailers can #indieretail look to for inspiration in 2012?

I was asked to write a piece for a magazine that involved reflecting on which of the major players in the UK retail market really set a great example that smaller, independent retailers can follow in order to mirror their … Continue reading

Posted in Consumer Trends, Increasing Sales, multi-channel, planning and controlling, positioning, Pricing and Promotions, Range Strategy, Retail Strategy, Service, The Retail Champion | Tagged , , , | 2 Comments

What retailers need to focus on into 2012

I was asked to reflect on some of the key trends that have influenced consumers and retailers alike throughout 2011. I came up with the following, so I thought I’d share this with you. Let me know if you agree, … Continue reading

Posted in Consumer Trends, customer engagement, multi-channel, Service, The Retail Champion | Leave a comment

The multichannel consumer experience – the missing element of #portasreview?

I commented on each of Mary Portas’ 28 recommendations in my earlier blog. I now want to focus on what I feel is missing, certainly at a glance, from the review. The internet has fundamentally changed the consumers expectation of … Continue reading

Posted in channel and location, Consumer Trends, multi-channel, Retail Strategy, The Retail Champion | Tagged , , , | 5 Comments

Step 6 of #RetailChampion 10-Steps to Retail Success: Channel and Location

This blog introduces the sixth step, of the “10-steps to retail success“, Channel and Location. 10-steps to retail success is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each … Continue reading

Posted in 10 steps to retail success, channel and location, multi-channel, Retail Strategy, robust repeatable processes, saleable business, scalable | 3 Comments