Category Archives: customer engagement

What is multi-channel retail?

I recently was asked to add my comments to a selection of questions about multi-channel retail for a feature in a publication. I thought it would be interesting to share my thoughts in full as my comments will be edited … Continue reading

Posted in Consumer Trends, customer engagement, multi-channel, The Retail Champion | Tagged | 3 Comments

Beyond Portas – Communities need to work together to reconnect people with local businesses #indieretail

I don’t think anyone would claim our high streets are thriving, and whilst some are better than others, most are in need of a boost. The government invested in some support for the high street, but I am not sure … Continue reading

Posted in Campaigns, customer engagement, The Retail Champion | Leave a comment

Christmas Shopping: The focus will now be shifting away from online… are you ready? #Indieretail #Indiexmas

We were told that Monday 3rd December 2012 was Mega Monday (or Cyber Monday as others call it). Apparently on this single day up to £10,000 per second was being spent online. There are always forecasts like this, and always … Continue reading

Posted in customer engagement | Tagged | 2 Comments

Creating Christmas Shopping Crawls – A local activation element of #indiexmas for #indieretail

It’s 25th July – it’s possibly going to be the hottest day of the year (about time). Why then am I blogging about Christmas shopping crawls? Well, I’ve been inspired by Banbury who have run a month-long shopping crawl to … Continue reading

Posted in Campaigns, customer engagement, Events, News, The Retail Champion | Tagged , , , | 17 Comments

Do UK retail shops think they are NOT in sales? by Bruce King #indieretail

This is a guest blog by a friend of mine, Bruce King, whose book “How to Double Your Sales: The Ultimate Masterclass in How to Sell Anything to Anyone” is possibly one of the best business books I’ve ever read, … Continue reading

Posted in customer engagement, Increasing Sales, Service, The Retail Champion | Tagged , , , , , | Leave a comment

Grant Shapps: 12 “Portas Pilot” Towns to win “golden ticket” and share £1million for regeneration #indieretail

TOWNS REGENERATION CONTEST LAUNCHED From the press release “The Government today (4th Februray 2012) launched a competition to find 12 areas to share £1 million under a drive to regenerate town centres. The move followed last year’s review of high … Continue reading

Posted in Consumer Trends, customer engagement, Independent Retailer Month, Retail Strategy, The Retail Champion | Tagged , , , , , , , | 16 Comments

Retail closures, job losses, administrations – what can #indieretail do to fill the void?

I’ve done a lot of radio interviews in the past 10 days talking about the fact all these heavy discounts and early sales are doing no good to the big retailers, how there will be carnage in the New Year. … Continue reading

Posted in 10 steps to retail success, channel and location, Consumer Trends, customer engagement, Independent Retailer Month, Pricing and Promotions, Range Strategy, The Retail Champion | Tagged | 1 Comment