Category Archives: customer engagement

What is multi-channel retail?

I recently was asked to add my comments to a selection of questions about multi-channel retail for a feature in a publication. I thought it would be interesting to share my thoughts in full as my comments will be edited … Continue reading

Posted in Consumer Trends, customer engagement, multi-channel, The Retail Champion | Tagged | 3 Comments

Beyond Portas – Communities need to work together to reconnect people with local businesses #indieretail

I don’t think anyone would claim our high streets are thriving, and whilst some are better than others, most are in need of a boost. The government invested in some support for the high street, but I am not sure … Continue reading

Posted in Campaigns, customer engagement, The Retail Champion | Leave a comment

Christmas Shopping: The focus will now be shifting away from online… are you ready? #Indieretail #Indiexmas

We were told that Monday 3rd December 2012 was Mega Monday (or Cyber Monday as others call it). Apparently on this single day up to £10,000 per second was being spent online. There are always forecasts like this, and always … Continue reading

Posted in customer engagement | Tagged | 2 Comments

Creating Christmas Shopping Crawls – A local activation element of #indiexmas for #indieretail

It’s 25th July – it’s possibly going to be the hottest day of the year (about time). Why then am I blogging about Christmas shopping crawls? Well, I’ve been inspired by Banbury who have run a month-long shopping crawl to … Continue reading

Posted in Campaigns, customer engagement, Events, News, The Retail Champion | Tagged , , , | 17 Comments

Do UK retail shops think they are NOT in sales? by Bruce King #indieretail

This is a guest blog by a friend of mine, Bruce King, whose book “How to Double Your Sales: The Ultimate Masterclass in How to Sell Anything to Anyone” is possibly one of the best business books I’ve ever read, … Continue reading

Posted in customer engagement, Increasing Sales, Service, The Retail Champion | Tagged , , , , , | Leave a comment