Category Archives: Consumer Trends

Grant Shapps: 12 “Portas Pilot” Towns to win “golden ticket” and share £1million for regeneration #indieretail

TOWNS REGENERATION CONTEST LAUNCHED From the press release “The Government today (4th Februray 2012) launched a competition to find 12 areas to share £1 million under a drive to regenerate town centres. The move followed last year’s review of high … Continue reading

Posted in Consumer Trends, customer engagement, Independent Retailer Month, Retail Strategy, The Retail Champion | Tagged , , , , , , , | 16 Comments

Event based marketing using Google Places from @e_mphasis

The spring is classically a time when you can create a lot of “newness” in your retail business. There are lots of events to plan for – Valentine’s, Mother’s day, Easter and the May bank holidays. In 2012 we’ve also … Continue reading

Posted in Consumer Trends, Events, Increasing Sales, Seasonal Retail | Tagged , , | 1 Comment

Retail closures, job losses, administrations – what can #indieretail do to fill the void?

I’ve done a lot of radio interviews in the past 10 days talking about the fact all these heavy discounts and early sales are doing no good to the big retailers, how there will be carnage in the New Year. … Continue reading

Posted in 10 steps to retail success, channel and location, Consumer Trends, customer engagement, Independent Retailer Month, Pricing and Promotions, Range Strategy, The Retail Champion | Tagged | 1 Comment

Which major retailers can #indieretail look to for inspiration in 2012?

I was asked to write a piece for a magazine that involved reflecting on which of the major players in the UK retail market really set a great example that smaller, independent retailers can follow in order to mirror their … Continue reading

Posted in Consumer Trends, Increasing Sales, multi-channel, planning and controlling, positioning, Pricing and Promotions, Range Strategy, Retail Strategy, Service, The Retail Champion | Tagged , , , | 2 Comments

What retailers need to focus on into 2012

I was asked to reflect on some of the key trends that have influenced consumers and retailers alike throughout 2011. I came up with the following, so I thought I’d share this with you. Let me know if you agree, … Continue reading

Posted in Consumer Trends, customer engagement, multi-channel, Service, The Retail Champion | Leave a comment

The multichannel consumer experience – the missing element of #portasreview?

I commented on each of Mary Portas’ 28 recommendations in my earlier blog. I now want to focus on what I feel is missing, certainly at a glance, from the review. The internet has fundamentally changed the consumers expectation of … Continue reading

Posted in channel and location, Consumer Trends, multi-channel, Retail Strategy, The Retail Champion | Tagged , , , | 5 Comments

Mary Portas reveals 28 recommendations in her high street review #portasreview #indieretail

This morning the eagerly anticipated #portasreview was delivered to Whitehall by Mary Portas, TV’s Queen of Shops. The full report can be found on http://www.bis.gov.uk. There has been much cynicism about this report – many thinking it’s a waste of … Continue reading

Posted in channel and location, Consumer Trends, Independent Retailer Month, Retail Strategy, The Retail Champion | Tagged , , , , , | 3 Comments