Category Archives: 10 steps to retail success

Step 10 of #RetailChampion 10-Steps to Retail Success: Back Office

This blog introduces the tenth and final step of the “10-steps to retail success“, Back Office. 10-steps to retail success is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the past weeks / months I’ve been … Continue reading

Posted in 10 steps to retail success, back office, Retail Strategy, robust repeatable processes, saleable business, scalable | Tagged , , , , | 2 Comments

Retail closures, job losses, administrations – what can #indieretail do to fill the void?

I’ve done a lot of radio interviews in the past 10 days talking about the fact all these heavy discounts and early sales are doing no good to the big retailers, how there will be carnage in the New Year. … Continue reading

Posted in 10 steps to retail success, channel and location, Consumer Trends, customer engagement, Independent Retailer Month, Pricing and Promotions, Range Strategy, The Retail Champion | Tagged | 1 Comment

Step 9 of #RetailChampion 10-Steps to Retail Success: Planning and Controlling

This blog introduces the nineth step, of the “10-steps to retail success“, Planning and Controlling. 10-steps to retail success is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the past weeks / months I’ve been introducing each … Continue reading

Posted in 10 steps to retail success, planning and controlling, Retail Strategy, robust repeatable processes, saleable business, scalable | Tagged , , | 2 Comments

Step 8 of #RetailChampion 10-Steps to Retail Success: Supply Chain

This blog introduces the eighth step, of the “10-steps to retail success“, Supply Chain. 10-steps to retail success is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each step … Continue reading

Posted in 10 steps to retail success, Retail Strategy, robust repeatable processes, saleable business, scalable, supply chain | Tagged , , , | 2 Comments

Sales at Retail, Margin, Mark-up – do you get confused with the numbers?

Many of my retailer clients hear that they should be going for a target margin of 65% or perhaps that the mark-up needs to be a minimum of 2.2.  With the exception of those who have worked in a commercial … Continue reading

Posted in 10 steps to retail success, Increasing Sales, planning and controlling, Pricing and Promotions, Range Strategy, Retail Strategy, robust repeatable processes, The Retail Champion | Tagged , , , , , , , , , , , , , | 20 Comments

Step 7 of #RetailChampion 10-Steps to Retail Success: Customer Engagement

This blog introduces the seventh step, of the “10-steps to retail success“, Customer Engagement. 10-steps to retail success is a process / methodology I’ve developed for my 1-2-1 mentoring clients. Over the coming weeks / months I’ll be introducing each step … Continue reading

Posted in 10 steps to retail success, Customer commitment, customer engagement, Increasing Sales, robust repeatable processes, saleable business, scalable, Service | Tagged , , , , , | 4 Comments

Why the businesses who lost out on Groupon only had themselves to blame…

This morning I was on BBC Breakfast with a lovely woman, Hannah Jackson-Matombe, owner of a successful small business called Spotless Organic. Hannah provides a very high quality cleaning service using 100% organic products with values centred on ethical practice and … Continue reading

Posted in 10 steps to retail success, Consumer Trends, customer engagement, Increasing Sales, positioning, Pricing and Promotions, Retail Strategy | Tagged | 7 Comments