Author Archives: Clare Bailey

About Clare Bailey

Clare Bailey, The Retail Champion (formerly Clare Rayner), is one of the most well-known and respected retail experts in the UK. With unrivalled knowledge in retail, high streets and consumer matters, she offers unbiased, independent content – whether engaged as a professional speaker, for broadcast media, or for a written feature. Clare is a business woman, entrepreneur and founder of several small businesses. Having been born into a family of successful business owners, it was inevitable that she’d eventually jump off the corporate treadmill and step out on her own! Today her brand portfolio includes The Retail Champion, The Retail Conference, the Future High Street Summit and the Support for Independent Retail campaign. In addition, she is co-founder of Mobaro Retail UK and a non-exec director of Beed Virtual Assistant Services. Having started her career as a fast-track store management trainee for McDonalds, she went on to work with leading retailers such as M&S, Dixons and Argos. She moved swiftly into management roles before being headhunted into senior consulting roles with global software giant SAP, and international management consulting brand, Accenture. Her corporate background in senior retail, consulting and technology roles, coupled with her experience of creating and running her own business, has enabled her to be equally capable whether consulting to global brands or micro businesses. This unique blend has not only positioned her as a leading expert in all things retail, but has enabled her to add meaningful commentary and insight to the debate around the future of the high street, and, how technology is driving fundamental change in the way consumers, and businesses, interact. Clare has become an influential voice in her field, which has resulted in her becoming a regular media contributor and sought-after conference speaker. Often seen on Good Morning Britain, BBC Breakfast, Sky News, and Chanel 5 (to name a few), Clare speaks on a myriad of retail, high street and consumer issues – but is particular adept when it comes to explaining the context behind retail trading results, newly released data, and government stats, in a palatable and informative manner. In addition to broadcast and conference speaking, Clare is the proud author of two best-selling business books published by Kogan Page - The Retail Champion: 10 Steps to Retail Success, published July 2012 and How to Sell to Retail: The Secrets of Getting Your Product to Market, published February 2013. She has provided contributions to various academic texts, including Retail Marketing Management (published by Pearson). With an engaging, conversational yet informative style, Clare writes for press and content agencies, providing features, articles, blogs and opinion pieces as well as contributions to white papers and reports. However, when the situation demands a more serious style, Clare can deliver - In 2016 she wrote an extensive report for a major insurance and risk law firm, as a retail expert witness, to support a public liability suit. She found that project particularly enjoyable as it played well to her strengths – assimilating large amounts of data and information, identifying the key points and articulating that in an understandable manner. When not on TV or speaking at conferences, Clare’s “day job” sees her supporting consumer-facing businesses through her consultancy services. When asked to describe what she most loves about retail consulting it is typically the opportunity to “dig deep”, getting “under the bonnet”, in order to leverage the business data to uncover the insights that lead to “lightbulb moments”. She also loves working on business change programmes that centre on improving the processes and systems to increase profitability by supporting more rapid, better informed decision making, improving the customer experience, or simply by become more efficient and streamlined. In this respect she considers herself a “business engineer” with a brain that works like a relational database! Due to her years of experience, her logical, objective approach, her quick, rational thinking, she is known for being able to cut through complexity, seeing right through to the crux of issues, finding creative solutions that others may have overlooked. As if all that wasn’t enough, Clare is a working mum, juggling a home life in rural Lincolnshire with her partner, their 5 kids, 4 cats, and geriatric Labrador! For all enquiries, contact Clare directly on 01727 238890 or email champion@retailchampion.co.uk.

Live Streamed Event: The Changing Landscape of Retail: What the Future holds?, Tuesday 20th October, London

The below is a brief introduction to / promotion for an event I will be speaking at on 20th October. It is organised by ACCA and will be live streamed to their members. Blurb… “Our retail landscape continues to change at … Continue reading

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#BusinessRates announcement today – devolution to local council control – #CPC15

Today, at the Conservative Party Conference, George Osborne announced that councils will keep £26million of the business rates that they collect.  I’m very concerned about these changes. Whilst local control could be good I can see numerous pitfalls. However, more … Continue reading

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What’s in store for the future of retail?

Year after year, we’ve seen an increasing amount of innovative technology in stores. As retailers try to bridge the gap between online and in-store sales, we’re experiencing the digital revolution hitting shops across the world. So what are the very … Continue reading

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Six things #retailers can expect in the run-up to #Christmas

Every year I’m asked for my predictions for the retail industry in the run-up to Christmas, and this year – with the unseasonably warm weather and yesterday having been the hottest Halloween on record – it’s started early. So, here … Continue reading

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Don’t panic! The #highstreet is NOT dying!

Yesterday morning, the retail industry woke up to more scaremongering headlines that serve only to feed public pessimism over the high street. I was called up to discuss the matter on Sky News, primarily because I felt more than able … Continue reading

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Why free advice might kill your business #indieretail #enterpriserocks

Most business owners will leap at the opportunity to get some free advice (perhaps it’s the reason you’re reading this blog), but it’s important to remain wary of exactly how this “free” assistance will affect your business. You may not … Continue reading

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.@RetailChampion & @FutureHighSt campaigner congratulates @NorthKestevenDC on BOLD move enabling @Tesco development

Too often, major supermarkets, such as Tesco, are blamed for the “death of the high street”. My belief is that larger, out-of-town retailers can be to blame for this: within towns, where supermarkets offer free parking and vital services, the … Continue reading

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