Monthly Archives: November 2010

Manic Monday – is it all hype, or, will the UK spend c. £537million online today (29/11/10)

This morning at 7:30am I had the very great pleasure (hmm) of standing on St Peter’s Street, St Albans, in -2 degrees C with the BBC 3 Counties radio outside broadcast crew – why? To discuss “Manic Monday” (as it … Continue reading

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Meeting their service promise, every step of the way…The Bread Shop, McDonalds and Easy Jet

I hope you are reading this blog in follow on from “Call that Service?!“… if not please have a quick look at that first as this is essentially “part 2″!

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You call that service?!

On 6th September spoke to a lady working for Channel 4. She was researching for a Mary Portas show, trying to identify specific issues regarding retail customer service levels within sectors (e.g. Fashion or DIY). I found it difficult to pin down … Continue reading

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What are the implications of high town centre vacancy rates on the retail sector?

On 17th September I was interviewed by BBC 3 Counties Radio (The JVS Consumer Show) about the impact of high town centre vacancy rates on retail. I was then approached by International Supermarket News on the same topic, so the … Continue reading

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Clare Rayner on BBC Breakfast – Queuing in Retail

On 3rd August I got a call from the BBC Breakfast News team. The following morning it was arranged that I would make my way down to BBC Television Centre, the iconic building at Wood Lane, to do not 1, … Continue reading

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