Monthly Archives: November 2010

Manic Monday – is it all hype, or, will the UK spend c. £537million online today (29/11/10)

This morning at 7:30am I had the very great pleasure (hmm) of standing on St Peter’s Street, St Albans, in -2 degrees C with the BBC 3 Counties radio outside broadcast crew – why? To discuss “Manic Monday” (as it … Continue reading

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Meeting their service promise, every step of the way…The Bread Shop, McDonalds and Easy Jet

I hope you are reading this blog in follow on from “Call that Service?!“… if not please have a quick look at that first as this is essentially “part 2″!

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You call that service?!

On 6th September spoke to a lady working for Channel 4. She was researching for a Mary Portas show, trying to identify specific issues regarding retail customer service levels within sectors (e.g. Fashion or DIY). I found it difficult to pin down … Continue reading

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What are the implications of high town centre vacancy rates on the retail sector?

On 17th September I was interviewed by BBC 3 Counties Radio (The JVS Consumer Show) about the impact of high town centre vacancy rates on retail. I was then approached by International Supermarket News on the same topic, so the … Continue reading

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Clare Rayner on BBC Breakfast – Queuing in Retail

On 3rd August I got a call from the BBC Breakfast News team. The following morning it was arranged that I would make my way down to BBC Television Centre, the iconic building at Wood Lane, to do not 1, … Continue reading

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As a small, seasonal retailer how can I better manage my cash flow?

I decided to share this article in follow up to my earlier article on end of season clearance… The reason why most retailers are keen to clear old stock it to get the cash back into the business. We all … Continue reading

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As a small, seasonal retailer how can I better manage end of season clearance?

With Christmas around the corner many retailers have their fingers crossed that they will sell through of their Winter seasonal merchandise in order to launch their Spring ranges with no New Year hang-overs… but in reality most retailers don’t manage … Continue reading

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